SharePoint Workflows With HelpDesk
Post date: May 17, 2012 6:26:32 AM
If you use HelpDesk OSP you have great possibilities to customize your ticket management by using standard SharePoint features. With Microsoft SharePoint Designer you can create workflows for your ticket handling.
SharePoint Designer can be downloaded without cost from Microsoft at http://www.microsoft.com/downloads/en/details.aspx?FamilyID=d88a1505-849b-4587-b854-a7054ee28d66 (SharePoint Designer 2010) or http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=baa3ad86-bfc1-4bd4-9812-d9e710d44f42 (SharePoint Designer 2007)
I have attached the manual of the workflow i have created in this document to help you creating this task .
In this manual we use images from both versions. Where there are important differences we point it out and show both versions, first 2007 and then 2010.
Mohamed Gamal